Elements of Hilton CleanStay will greet guests from the moment they enter the hotel and will be present throughout every aspect of the experience, ensuring guests and Team Members' well-being without compromising the hospitality the DoubleTree by Hilton Lincoln is known for.

“As the hospitality industry evolves to address travellers’ changing expectations – especially in the wake of the coronavirus pandemic – Hilton CleanStay is the latest evolution of Hilton’s commitment to providing the peace of mind and confidence guests need to travel freely while protecting our Team Members,” said Jonathan Pritchard, General Manager.

“Though hospitality may look different in the short term, we are proud to welcome our guests again and create the unforgettable experiences they have come to expect from us.”

Hilton CleanStay from Check-in to Check-out

• Online: Even before they travel, guests will find a new landing page at Hilton.com/cleanstay detailing what they can expect during their stay. The hotel website will also be updated to indicate that the new cleaning protocols and procedures have been implemented.
• The Lobby: Guests who desire a contactless arrival experience can check-in, choose their room, unlock their door with a Digital Key and check-out using their mobile devices through the free Hilton Honors mobile app. For guests who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process safely.
• The Guest Room: The first point of contact with the guest room will be with the Hilton CleanStay room seal placed on the door upon being thoroughly cleaned. The room will have extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more. It will be de-cluttered, with items like pens and paper removed. Disinfecting wipes will be provided in every room for guest use.
• Housekeeping Service: Guest rooms will be thoroughly cleaned and disinfected between guests. Housekeeping service during a guest stay will be based upon guest preference, recognising that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door.
• The Public Spaces: There is an increased frequency of cleaning public areas. Stations with hand sanitiser and disinfecting wipes will be available throughout the hotel at primary entrances and key high-traffic areas.
• Food and Beverage: In the hotel restaurant, tables and chairs will be spaced to ensure proper physical distancing. Biodegradable, disposable dishes/utensils will be available upon request. For breakfast, the hotel can offer a range of options, including grab & go breakfast, pre-plated covered items, à la carte and assisted service. When ordering room service, guests will experience contactless delivery, with orders and single-use service ware placed outside their guest room door.
• Meetings & Events: The DoubleTree by Hilton Lincoln offers the ideal, safe environment for socially distanced training or meetings for up to 30 delegates with the added assurance of the EventReady with Hilton CleanStay program. This sets a new standard for meetings and events at Hilton hotels delivering cleanliness, flexibility, safe and socially responsible solutions, along with creative food and beverage, the latest technology and sustainable practices. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by Hilton’s world-class hospitality with responsive service from dedicated Team Members. The hotel can also assist with enquiries for larger events taking place from 1^st October onwards.

As a part of DoubleTree Lincoln’s new standard of hotel cleanliness and sanitisation, training was designed to ensure all Team Members are aware of the steps they can take to keep themselves and others healthy while at work. During a stay, guests may encounter Team Members using creative ways to welcome them and demonstrate their hospitality while wearing protective equipment and staying respectful of physical distance.

Whether you are looking to stay for business or leisure, everyone can book with the reassurance of the Hilton CleanStay program and social distancing measures whilst the DoubleTree Lincoln team promises the warm DoubleTree welcome and exceptional hospitality guests know and return for.